FAQs

Yes. You can blast a message to all of your tenants via the message board.

Each Property Manager is assigned a Property Assistant. This person is the point of contact for all tenant related matters.

Yes, we can make minor changes to your site after it is launched.

Please provide your name, company name, or team name in addition to your company logo (if applicable). If you do not have a registered domain name we will try to obtain one for you. We provide a 5 page website with hosting for a monthly fee. Typically you receive: Home Page, About Us, Tenants, Landlords, and Contact Us.

It will be your responsibility to do inspections, periodic drive-bys, and check to see if the tenant will renew. You should check in with the tenant and landlord periodically.

Yes. We will send the tenant a copy and add the fine to the payment portal so the tenant can pay it. We collect the funds and pay the fine. If it's just a violation, we notify the tenant and ask for proof the issue has been resolved, then notify the HOA.

Lease renewals are sent out 90, 60, and 30 days before the lease expires.

You can use your contractors. Simply provide us with their contact information and we will add them to your account. They must provide a Certificate of Insurance prior to conducting any repairs.

Repair requests are made within the tenant's portal. They can upload photos and a short video of the issue. The request can be viewed by the Property Manager, landlord, and Property Assistant assigned to the account.

We currently charge one rate. It is strongly advised to collect rent on the site so you can get ahead of payment issues by being notified and able to see rental payments processing on your dashboard.

We send rental payments via ACH to landlords and management fees to the Property Manager. The landlord, Property Manager, and tenant must link a bank account.

Based on the amount you indicated for each property, the management fee is collected and sent to you via ACH when the tenant makes a rental payment. What is left automatically goes to the landlord.

We charge $25/Month/Door for each active listing in your account. When the tenant moves out, you can deactivate the listing so it does not generate a monthly charge.

Tenants can pay rent with their bank account, debit card, or credit card.

You are auto charged on the 6th of each month for the number of active doors in your account.

If the tenant makes a payment on Monday morning, the management fee should be in your account by Thursday or Friday (depending on your bank's processing time).

That is determined based on your agreement with the landlord.

That is determined based on the agreement between you and the landlord.